One form, or one address, reaches the team behind the Alberta section. Corrections and privacy requests are read first.
Send a message
Use the form if you would rather not open your mail app. For a correction, the details we need are listed under what to include.
The form is only for messages about the site. It is not a route to a casino’s support desk and it cannot release a withdrawal — see account problems below.
Or email us directly
This is the working address for the project. It reaches the people who write and check the Alberta pages, not a general call centre.
What to write about
- Corrections. A payout time, RTP figure, licence detail or limit tool that does not match the operator’s published terms.
- Operator data. A new AGLC registration, a change of legal entity, a site that has closed or a payout method that has been added or removed.
- Advertising and partnerships. Questions about affiliate links or a request from an operator. Read the advertising disclosure first: it explains how affiliate links work.
- Privacy requests. Access, correction or deletion of personal information we hold about you. See the privacy policy for what we collect and how to ask.
- Press and research. Questions about our method, our data or the Alberta market.
What to include
For a correction, the fastest route is a short message with these four things:
- The URL of the page on verifer.com.
- The sentence or figure you are questioning.
- The source that shows the correct position, with a link if there is one.
- The date you checked that source.
Without a source we can still look into it, but the check takes longer.
If you have a problem with a casino account
verifer.com is an information site. We are not a gambling operator, we do not hold player accounts and we cannot release a withdrawal, change the terms on an account or reopen it. Contact the operator’s own support first. If that does not resolve it, AGLC publishes the complaint routes for registered operators in Alberta.
If you need support with gambling
Help is free and confidential in Alberta. Call or text 211 at any hour, or read the responsible gambling guide for limits, time-outs and self-exclusion.
How we reply
We answer by email to the address you write from. Corrections and privacy requests are handled before general enquiries. If your message needs a check against an operator’s terms, the reply may take longer than a simple acknowledgement.
Editorial independence
Messages from operators are read, but they do not decide what we publish. A request to change a finding or remove a page is handled under the editorial policy, and the answer is based on the published source, not on the request.